16 LETTER SENT TO THE FAIR TRADE ENFORCEMENT BUREAU (FTEB), MEDIATION DIVISION, DEPARTMENT OF TRADE

I am writing to complain about the Gokongwei-owned Robinsons Malls' policy “demonetizing” or invalidating old-design Robinsons Gift Certificates (GC) beginning June 1, 2016. This is tantamount to putting an expiration date on the instrument, which is prohibited. These GCs were paid for in advance for goods and/or services yet to be availed by the GC holder. I am a Robinsons Gift Certificates (GC) patron for many years now and for Christmas 2015, I gave out a batch of leftover old design GC to clients, mixed with the new design. I fear that some of them may try to redeem the old design GCs after May 31 - only to find out that they are worthless!

By invalidating the old-design Robinsons Gift Certificates (GC), Robinsons Malls are circumventing the spirit of the “no expiration date” policy and effectively robbing me of my hard-earned cash. An article on the DTI clarification that purchased GCs should be free from an expiration date can be found at http://kickerdaily.com/posts/2014/11/dti-clarifies-issues-on-gift-certificates-and-expiration-dates/ I implore you to take immediate steps to compel Robinsons Malls to stop this unfair and immoral business practice without delay. Otherwise, more unsuspecting potential buyers may fall victim to this unscrupulous scheme. I also intend to write an open letter to Robinsons Malls via the social media so that other consumers will be made aware. Also, I am elated to learn about President Rodrigo Roa Duterte's marching order to his cabinet for the establishment of a complaint and action hotline 888 that may be able to deal with reports of abuses such as this, particularly whenever government agency(ies) is/are not doing enough to stop to it in order to protect the consumer.